At Naturenook, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we’re here to help.
1. Return Eligibility
Timeframe: You have 7 days from the date you received your item to initiate a return.
Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
2. Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (such as food and flowers)
Custom or personalized products
Gift cards
Downloadable software products
Health and personal care items
3. Return Process
Initiate Return: To start a return, please contact us at info@naturenookmart.com with your order number and details about the product you wish to return. We will respond with instructions on how to proceed.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Return Address: We will provide you with the return shipping address upon initiating the return process.
4. Refunds
Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@naturenookmart.com and send your item to Andheri East, Mumbai(Maharastra).
6. Late or Missing Refunds
Check with Your Bank: If you haven’t received a refund yet, first check your bank account again.
Contact Your Credit Card Company: It may take some time before your refund is officially posted.
Bank Processing Time: There is often some processing time before a refund is posted.
Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address].
7. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
8. Contact Us
If you have any questions about our Return Policy, please contact us at:
Thank you for shopping at Naturenook. Your satisfaction is our top priority, and we are here to assist you with any concerns you may have.
