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Dispatch Policy

At Naturenook Mart Private Limited, we prioritize the timely dispatch of your orders to ensure a smooth and efficient delivery experience. Please review our dispatch policy below:

 1. Order Dispatch Time

 β— Orders are typically dispatched within 24 to 48 hours after order confirmation, excluding Sundays and public holidays.
 β— For bulk or special orders, the dispatch time may extend to 3-5 business days depending on stock availability and order size. We will notify you in case of any delay in dispatch.

 2. Order Dispatch Notification

 β— Once your order is dispatched, you will receive a notification via email or SMS containing the tracking number and details of the courier partner for your reference.
 β— You can also check the dispatch status by logging into your account on our website under the β€œMy Orders” section.

 3. Dispatch Delays

 β— We strive to ensure timely dispatch; however, in rare instances, such as natural calamities, government restrictions, or courier delays, the dispatch may be delayed.
 β— In case of a delay, we will keep you informed and provide an updated dispatch timeline.

 4. Courier Partners

 β— We partner with reliable and trusted courier services for safe and timely delivery. Once dispatched, the responsibility of the order lies with the courier partner. You can track your shipment using the tracking details shared upon dispatch.

 5. Partial Dispatch

 β— In cases where certain items in your order are unavailable, we may initiate partial dispatch to avoid delays in receiving available items.
 β— The remaining items will be dispatched once they become available, and you will be notified accordingly.

 6. Dispatch Area

 β— We currently dispatch orders across all major cities and towns in India. In remote or hard-to-reach areas, delivery timelines might vary.
 β— For bulk orders or orders requiring special dispatch arrangements, please contact our customer support team for assistance.

7. Change in Dispatch Address

 β— If you need to change your dispatch address, please contact our customer support team within 24 hours of placing the order.
 β— After the order has been dispatched, no changes to the delivery address will be possible.

 8. Dispatch Tracking

 β— After dispatch, you will receive a tracking link through which you can monitor the status of your shipment.
 β— Any issues with the dispatch process, including wrong tracking numbers or failed tracking, can be reported to our customer support team for resolution.

 9. Dispatch for Bulk Orders

 β— For large or bulk orders, the dispatch timeline may vary depending on stock availability and logistical arrangements. We will inform you about the estimated dispatch time for such orders during the order confirmation process.

 10. Contact Us

 β— For any queries or issues related to the dispatch of your order, you can contact our customer support team at support@naturenookmart.com or call us at +91-99776-12870