At Naturenook Mart Private Limited, we strive to ensure your satisfaction with every purchase. In the event of any issues with your order, we offer a clear and efficient refund process. Please review the details of our refund policy below:

 1. Eligibility for Refund

 ● Refunds are applicable in the following cases:
 ○ Theorder is cancelled within the 40-hour cancellation window.
 ○ You received damaged, defective, or incorrect products (subject to verification).
 ○ The products delivered are not as per your order (e.g., wrong items).
 ○ A product becomes unavailable or out of stock, and we are unable to fulfill your order.

 2. Refund Process

 ● To initiate a refund, contact our customer support at support@naturenookmart.com or call us at +91-99776-12870 within 24 hours of receiving the product or the order cancellation confirmation.
 ● Once we receive your request, our team will verify the claim and approve the refund if it meets the eligibility criteria.

 3. Mode of Refund
 ● Refunds will be processed using the same payment method that was used to make the purchase.
 ○ For payments made via credit/debit cards, the refund will be credited back to the same card.
 ○ For UPI and net banking payments, the refund will be credited to the respective account.
 ○ In the case of wallet payments, the refund will be credited back to the same wallet.

 4. Refund Timeline

 ● Refunds are typically processed within 5-7 business days after approval.
 ○ For credit/debit card refunds, it may take an additional 3-5 business days for the amount to reflect in your account depending on your bank’s processing time.
 ○ UPI and net banking refunds typically take 2-3 business days to process.

 5. Refund for Damaged or Incorrect Products

● If the product received is damaged, defective, or incorrect, please notify us within 24 hours of delivery.
● You may be required to provide photos or videos for verification purposes.
● After verification, we will either arrange for a replacement or initiate a refund, based on your preference.

 6. Partial Refunds

 ● In the case of partial cancellation or if only part of your order is eligible for a refund, we will process a refund for the applicable items only.
 ● For bulk or custom orders, specific terms for partial refunds may apply, which will be communicated during order placement.

 7. Non-Refundable Situations

 ● Refunds will not be provided in the following scenarios:
 ○ Theproduct has been used, tampered with, or is not in its original condition.
 ○ Refund requests made after 24 hours of receiving the product.
 ○ Refunds for incorrect address details provided by the customer.
 ○ If the product is not returned with its original packaging, or if any parts or accessories are missing.

 8. Refund for Order Cancellation

 ● If the order is cancelled within the 40-hour cancellation window, a full refund will be initiated.
 ● Orders cancelled after the dispatch or processing stage will not be eligible for a refund.

 9. Failed Refunds

 ● If you do not receive your refund within the specified time, please contact our customer support team. We will work with the payment provider or bank to resolve the issue as quickly as possible.

 10. Contact for Refunds

 ● For any inquiries or assistance related to refunds, please contact us at

 support@naturenookmart.com or call us at +91-99776-12870