At Naturenook Mart Private Limited, we strive to provide a smooth and efficient ordering experience for all our customers. Please take a moment to review our order policy to ensure a seamless process:
1. Placing an Order
● Orders can be placed through our website https://www.naturenookmart.com
● To place an order, you must create an account on our platform and provide accurate shipping and contact details.
● Once the order is placed, you will receive an order confirmation via email or SMS with the order details.
2. Order Confirmation
● All orders are subject to availability. In case any product is out of stock or unavailable, we will inform you within 24 hours of placing the order.
● After your order is confirmed, it will be processed for packaging and shipping.
3. Bulk Orders
● We accept bulk orders for B2B transactions. Bulk order requests may require additional processing time, depending on the availability of stock.
● For specific bulk order inquiries, please contact our support team for assistance.
4. Payment
● All orders must be fully paid for before shipment. We accept multiple payment methods, including credit/debit cards, UPI, net banking, and wallet payments.
● For large-scale or recurring orders, please contact our sales team for tailored payment solutions.
5. Order Modification
● If you wish to make changes to your order (such as altering product quantity, delivery address, or payment method), please contact our customer support team within 24 hours of placing the order.
● After the order is processed for shipment, modifications will not be accepted.
6. Order Cancellation
● You can cancel your order within 40 hours of placing it. After this period, cancellations will not be accepted as the order will be processed for shipment.
● To cancel an order, please log in to your account and request a cancellation through the “My Orders” section, or contact our customer support team.
7. Order Status
● Once your order is placed, you can track the status of your order through your account on our website or via the tracking link provided in your confirmation email.
● You will receive updates about your order's processing, shipping, and delivery status via email or SMS.
8. Rejected Orders
● We reserve the right to reject or cancel any order under circumstances including but not limited to stock unavailability, payment issues, in accurate pricing, or invalid shipping addresses.
● In such cases, we will notify you and process a full refund if the payment has already been made.
9. Fraudulent Orders
● Naturenook Mart Private Limited takes the protection of customer data seriously. Any suspected fraudulent orders will be immediately cancelled, and the necessary legal action will be taken.
● If you suspect unauthorized activity on your account, please contact our customer support team immediately.
10. Refund Policy
● In case of order cancellations made within the allowed period, a full refund will be issued.
● Please refer to our Refund & Return Policy for detailed information on how refunds are processed.
11. Customer Support
● If you have any issues with your order or need further assistance, please contact our customer support team via email at support@naturenookmart.com or call us at +91-99776-12870