At Naturenook Mart Private Limited, we aim to provide flexibility in managing your orders. Our cancellation policy ensures that you can modify or cancel your order within a reasonable timeframe. Please review the details below:
1. Cancellation Window
● You can cancel your order within 40 hours of placing it.
● After the 40-hour window, cancellations will not be accepted as the order will have entered the dispatch process.
2. How to Cancel an Order
● To cancel an order, log in to your account on our website and navigate to the “My Orders” section. Select the order you wish to cancel and click on the cancellation option.
● Alternatively, you can contact our customer support team at support@naturenookmart.com or call us at +91-99776-12870 to request cancellation.
3. Refund for Cancellations
● If your order is cancelled within the allowed period, a full refund will be processed. Refunds will be issued to the original payment method used during the transaction.
● Refunds typically take 5-7 business days to reflect in your account, depending on your bank or payment provider.
4. Non-Cancellable Orders
● Orders that have already been dispatched are not eligible for cancellation. You will be notified via email/SMS when your order is dispatched.
● For bulk or custom orders, cancellations may not be allowed once the order is processed. Please contact our support team for more details on such orders.
5. Partial Cancellations
● Partial cancellations of an order are allowed within the 40-hour window. You can cancel specific items from your order while keeping the rest intact.
● For bulk orders, partial cancellations may not be applicable. Please check with our support team regarding bulk order policies.
6. Failed Cancellations
● If your cancellation request fails or is not processed within the allowed time frame due to a technical issue, please reach out to our customer support immediately, and we will assist you in resolving the issue.
7. Right to Refuse Cancellation
● Naturenook Mart Private Limited reserves the right to refuse any cancellation requests if the cancellation request is made outside the stipulated time period or if the order has already been processed for dispatch.
8. Cancellation Due to Unavailability
● In the rare event that a product is unavailable or out of stock after you place an order, we reserve the right to cancel the order. In such cases, a full refund will be issued promptly.
9. Contact for Cancellations
● For any issues or inquiries regarding cancellations, please contact our customer support team at support@naturenookmart.com or call us at +91-99776-12870